Our installation instructions are slightly different depending on the version of Concrete5 you are running. Please select:

  1. Concrete5 version 5.7.3 and higher
  2. Concrete5 version lower than 5.7.3

Concrete5 version 5.7.3 and higher


Step 1
Unzip concrete5 zip file and upload its content to Concrete5 root directory.

Step 2
Login to your site as an administrator.

Step 3
Open the dashboard and go to Extend concrete5 > Add Functionality page
Installing CometChat - Ready Integrations - Concrete5 - 1

Step 4
Find CometChat package in the list of packages awaiting installation. Click the install button.
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Step 5
Now the CometChat Plugin is installed. Go to CometChat > Administration
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Step 6
Here select choose file and upload the provided in the download package.
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Step 7
This will install CometChat successfully.
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Upgrading CometChat

To upgrade CometChat to its latest version on your site, download CometChat package from Unzip the and upload the new and click Install.

Concrete5 version lower than 5.7.3


This guide will help you through the installation process and get CometChat running on your site. Installation is very straight forward, only taking about 5 minutes from uploading the files to viewing the CometChat bar on your site. Before you begin, you will need an FTP client, if you do not have one, some popular solutions include FileZilla (free) or CuteFTP (trial). You do not need programming knowledge to install CometChat, but a working knowledge of FTP functions is a plus. This guide assumes that you have successfully downloaded the latest release of CometChat and have the zip file “unzipped” and ready to go. If not, you can download the package from the Members Area. The instructions will term the zip file you downloaded as


At this point, you should have the zip archive and find a single folder- cometchat. If you don’t know already, find out the folder in which Concrete5 is installed. If you access your Concrete5 site via ‘’, then look for the webroot directory. The webroot directory is usually public_html or www, but this varies from server to server so if you’re unsure, contact your hosting provider. Using your FTP client, copy the cometchat folder inside your Concrete5 folder. e.g.


Step 1
You should now run the installer file through your web browser by entering the URL to it into your browser address bar (if you have followed our example, type in, naturally substituting for your web address). If the installation was completed successfully, then two lines of HTML code will be displayed on your screen. Please copy these two lines. Also, the page may display a list of files and folders which may require additional permissions. Please CHMOD those files/folders to 777.

Step 2
Now edit your template header. The header file for concrete5 is: /concrete5/concrete/elements/header_required.php Immediately add the copied code to the top of the file. Now delete install.php file from the cometchat folder. That’s all! Now log-in to your site and you will be able to see the CometChat bar. For customizing the text, icons, plugins, theme and modules, please refer to the documentation for Administration Panel.

If you would like to use CometChat Cloud with Concrete5, please get in touch with us.
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